Frequently asked questions (FAQ)

If the questions in the FAQ below have not given you the help you need, please contact us using the form on our contact page.

What's the difference between Model X-Trek Version 2 and Version 3?

Version 3 is our latest development by drawing on all the feedback we receive from our customers with Version 2.

This new model has been designed for hikers who have regular to intensive practice to make transporting their equipment easier, by alternating easily and quickly between rolling and carrying. Even more robust than Version 2, Version 3 features a rigid carbon fibre tubular frame that can be fully dismantled to accommodate bags from 30 to 110 litres.. This rigidity also provides greater comfort, stability and performance when riding.

Finally, Version 3 is more compact in position folded than Version 2, making it easier to transport during transitions by hitchhiking, bus, train, boat or plane.

How wide is the Model X-Trek?

The Model X-Trek is equipped with a adjustable axleThis means you can adapt its width to suit your needs and mode of transport. Here are the dimensions:

Retracted axle with wheels Height : 50 cm
Axle spread with wheels Size : 68 cm

Retracted axle without wheels Height : 37 cm

This system makes the trolley particularly practical for transport (by car, train or plane) or when space is at a premium.

Do you offer a rental service for testing the trolley?

We do not offer a rental service.

However, it is possible to test the Model X-Trek in real-life conditions during an appointment at Miremont (63380)located around 45 minutes north-west of Clermont-Ferrand.

To arrange a meeting or ask any questions, please contact us directly on 06 66 96 39 22.

Where can you share your feedback?

You can share your experience directly on our website.

Discover our testimonial page, to share your feedback.

Your returns are invaluable: they help us to improve our models and guide future users in their choice.

How does a group order work at Tactical XIII?

If you order two or more trolleys in a single order, an option is available to you from among the following:

Passengers Soft
Wheel axles in titanium
Wide hiking belt
Breakdown kit

When validating your basket, you can indicate the desired option in the "Comment" box.

Can you tow the Model X-Trek behind your bike?

Yes, we offer a bike kit specially designed to tow your Model X-Trek trekking trolley behind a bike, on rolling terrain.

Lightweight and compactThis kit can easily be stowed away in your rucksack as you continue your itinerary on foot.

It allows you to switch easily between cycling tourism and hikingwithout bulky equipment.

Attention this kit is not not suitable for mountain biking on uneven terrain.

You can find it directly in our shop:

See the bike kit

Can I return my trolley and get my money back?

Yes, you have a 14-day legal cooling-off period from receipt of your order to request a return and refund.

To take advantage of this offer:

The cart must be returned in perfect condition, with no signs of wear.
The returns procedure may vary depending on the situation. To ensure that your parcel is handled correctly, please contact us directly before sending it. We will then give you the exact address and details of the procedure for your situation.

We invite you to contact us on 06 66 96 39 22 before any shipment in order to organise the return in the best possible conditions.

Attention If the trolley has been used and shows signs of wear, the refund cannot be made. In this case, we advise you to sell it second-hand.

We remain at your disposal for any questions or exchanges.

What do I do if my trolley breaks or has a problem? Do you offer repairs?

Tactical XIII repairs all Model X-Trek. In the event of break or wearThere are two possible solutions: return the trolley back to the workshop for repair by us, or receive the spare part to replace yourself if the work is simple. In an emergency, a trolley can be shipped with return label.

To limit the risk of breakage, it is important not to exceed the following limits 20 kg and to respect its physical capabilities and to alternate intelligently between rolling and portage depending on the terrain.

If you have any questions or requests, the team is available on 06 66 96 39 22, or on the contact page.

Is it possible to test drive the Model X-Trek before buying?

Yes, Tactical XIII offers trials in real conditions of the Model X-Trek, by appointment, at Miremont (63380) 45 minutes north of Clermont-Ferrand.

Before coming, we invite you to contact us by telephone on 06 66 96 39 22 to discuss your needs and guide you towards the most suitable model.

During the appointment:

You can test the truck in real-life conditions.
We provide the demonstration equipment, but you can also bring your own. your bag and poles for a personalised test.
If you wish to leave with a trolleyWe recommend that you place your order online beforehand so that we can prepare it.
In the event of dissatisfaction, a full refund is offered after the trial.

A solution for discovering the performance of Model X-Trek before you embark on your adventure!

What are the special features of the Model X-Trek Version 2 Évolution?

The Model X-Trek V2 Evolution is an enhanced version based on customer feedbackcombining lightness, robustness and modularity. It incorporates a reinforced adjustable axle, the FEEL UP system to adapt the height to the bag (20 to 80 L)and puncture-proof wheelsa bib rigidand solid fixings and straps quality military. It's still very quick to assemble (< 30 s) and switch to portage mode (< 20 s)with a weight of 1.975 kg and a recommended load of less than 20 kg.

The trolley can be customised and is compatible with a range of accessories (bike kit, Molle loops, titanium axles, etc.). It costs €380 (excluding options).

The bag, poles, and Molle pouches are not included.

What are the manufacturing and delivery times for a Model X-Trek?

Our trekking trolleys Model X-Trek are made to order in our workshop in Auvergne.

Manufacturing and delivery times are 3 to 5 working days.

All our products are only available on our website.

We remain at your disposal should you require urgent delivery or wish to track the progress of your order.

What should I do if my poles break or twist? How can I avoid them?

The Model X-Trek is designed to be used in portage and rollingwith the help of your walking sticks. Although it is robust, a few precautions are essential to ensure the longevity of your poles and the trolley, :

-Respect the maximum load of 20 kg : beyond that, performance is reduced and your poles risk breaking.

-Adapt the load to your physical abilities You need to be able to switch easily to portage mode when the terrain dictates.

-Alternate intelligently between rolling and carrying Avoid towing the trolley over unsuitable terrain (scree, stairs, overly technical paths).

By following these recommendations, the there is virtually no risk of breakage. We also advise you to use hiking poles aluminium because they are much stronger than carbon fibre. Click here to see the recommended model.

Can I use a second pair of poles?

Yes, many users of the Model X-Trek use a second pair of sticks This works very well and can provide extra comfort, particularly on technical terrain or over long distances.

The trolley is designed so that the weight of the bag rests mainly on the axlewhich significantly reduces the load on the hips and shoulders. on average only 10 % of the total weight is felt.

For example, for a 12 kg bag, you only feel about 1.2 kg: less than a bottle of water.

This is the hands-free kit which is directly grafted onto your hiking beltwhich will enable you to keep your hands free, if you have a second pair of sticks, a carda camera or your mobile phone !

How long will the Model X-Trek last? Is it really robust?

The Model X-Trek touring trolleys are designed to be extremely robust and sustainable over timeeven in demanding terrain. All the parts of the trolley including wear parts, are independent and interchangeablewhich allows you to repair it easily and extend its lifespan ad infinitum.

In case of breakage :

We offer a rapid repair or a standard exchange within 24 hours.
If the breakage is linked to a manufacturing defectrepairs and postage are included in the price. fully covered by us.

If you have any questions or requests, our team is available on 06 66 96 39 22.

What is the maximum load capacity of the Model X-Trek?

The Model X-Trek is designed for recommended load less than 20 kg. This limit guarantees optimum performanceboth in rolling that portage.

Beyond that, the Model X-Trek's performance is reduced and you risk damaging it and your walking poles.

When and how should I change the tyres on my Model X-Trek?

Tyres wear according to weight, terrain and use. Replace them when their outside diameter approaches the 24 cm (around 2,000 to 3,000 km).

X-TREK tyres : off-road tyres - €10/tyre

X-ROAD tyres (+400 g): for road tours - €20 /tyre

When your tyres need changing, We invite you to return your complete wheels to us so that we can replace them in the workshop. If you're on the move, we can send you complete reconditioned wheels (new tyres + bearings) to the address of your choice: gite, campsite or poste restante. Delivery takes 2 to 3 working days.

What payment methods are available for ordering a Model X-Trek?

Tactical XIII offers several payment methods to suit your preferences:

Secure payment by credit card You can order directly from our website, when validating your basket.

Payment in cash only if you opt for a hand-delivered.

Payment by cheque To be sent by post to our address. Your cheque will be cashed before the order is dispatched.

Payment via PayPal secure and fast.

Payment by bank transfer your order will be validated and dispatched on receipt of your transfer

For any special request or assistance, please contact us on 06 66 96 39 22.

What is the Model X-Trek warranty? What does it cover?

All the Model X-Trek touring trolleys are guaranteed 2 yearsexcluding parts subject to wear and tear. This guarantee covers all manufacturing defect or material defect, and is accompanied by a 7/7 technical assistance servicein the event of a problem while roaming.

Parts excluded from the warranty (normal wear and tear) :

Tyres : They should be replaced when the outside diameter approaches the maximum permissible values. 24 cm.
Bearings : generally to be replaced from 5,000 kmor in the event of abnormal noise.
The protective flap (under the bag): its lifespan depends on your use. In fact, the bib will not need to be changed if you are careful and if you alternate with the portage mode when the terrain requires it.

All trolley components are independent and replaceablewhich means that the Model X-Trek benefits froman unlimited lifespan.

Do you need help? Call us on 06 66 96 39 22.

Can you transport a dog with the Model X-Trek?

The Model X-Trek was designed above all to transport of hiking bags. However, some users have successfully hijacked it to transport their dogdepending on the situation and the animal profile.

You can see a concrete example here:

See the Facebook publication

Please note: we did not carry out any tests dedicated to this purpose. It's up to you to check that this meets your pet's needs, comfort and safety.

If you have a specific project in mind or would like to discuss it, please contact us directly on 06 66 96 39 22.

Is the Model X-Trek a protected model?

Yes. The Model X-Trek is registered and protected with the INPI (French National Institute of Intellectual Property).

This guarantees the exclusivity of its design and technical features, and reflects our commitment to offering innovative and unique products.